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FAQs

Where are your pieces made?

Each jewelry piece from our jewelry line is exclusively handcrafted and assembled in our little home studio in Bali, Indonesia.

 

How are your pieces made?

Our designer sketches each design by hand. For pieces with gemstones in the design, the process starts by grouping the stones we have collected by their type, color, and size. After this process, our in-house team will then handpick each individual gemstone to find the best quality gemstones to be incorporated in a design before it is crafted. Once this process is complete, our in-house creators with their expert skill and experience will make the very first prototype. We test-run each of these prototypes to ensure they live up to our promise of comfort and wearability before a design becomes a part of our collection.

 

Are your gemstones ethically sourced?

We believe in ethical sourcing. We purchase our stones through respected suppliers, who, like us, adhere to and enforce ethical sourcing.

 

What is the difference between gold-filled and gold-plated?

The difference is in the amount of solid gold they contain. Gold-filled is legally required to contain 5% or 1/20 gold by weight, literally more than 100 times more real gold than its gold-plated counterparts, making it a lot more durable over time; with proper care your jewelry piece can last you a lifetime. Whereas on the other hand, gold-plating will generally wear off rather quickly and the base product will then tarnish quite easily. It does not stand up to heat, water or wear over time because gold-plated pieces only contain a miniscule layer of solid gold applied to a brass or silver base and usually does not compose any measurable proportion of the products total weight. It is estimated to be 0.05% or less of the metal product.

 

 

Do you ship internationally?

Yes, we ship internationally with DHL Express Worldwide. For more details on our shipping policy, please visit our Shipping Page.

 

When will my order arrive?

If your order of choice is in-stock, the order will be processed immediately and couriered to you. Indonesian domestic orders will arrive in 2-3 business days, international order will arrive 3-10 business days. If your order has been delayed, please email as at shop@pocketsongbird.com and we will attend to you right away.

 

What if the item I received is damaged or faulty?

All our items are shipped in our signature box and couriered to you. If your item arrives faulty or damaged, please email us at shop@pocketsongbird.com and we will review the matter right away.

 

What is your returns policy?

If you are not completely satisfied with your purchase, you can send it back to us for an exchange or store credit within 14 days of receipt. Please note that this only applies to in-stock items purchased. Sale items, made-to-order items, special items and custom jewelry are final sale and cannot be returned. All returned merchandise must be in its original condition. Pocket Songbird will not be able to issue any refunds or exchanges for lost packages. Please contact us at shop@pocketsongbird.com.

 

How do I track my order?

When your order is shipped, we will send you your tracking number as well as a link to the relevant shipping website to track your package.

 

What payment methods do you accept?

We accept Paypal, Visa, Mastercard and American Express for local and international orders. We also accept bank transfers for local orders via our direct sales channel.

 

How do I contact you?

You can start a quick chat with us by clicking the live chat button on the bottom right-hand page or drop us an email at shop@pocketsongbird.com and we will get back to you right away.

 

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